Shangri-La Campground Policy
11.19.19 Rev A
1.X Health, Safety and Comfort
1.1 Alcohol and Drugs
1. Responsible consumption of alcohol by adults (21 years & older) is allowed.
2. Loud, boisterous, obnoxious or drunken behavior is prohibited.
3. Only legally obtained, over the counter, or prescription medicines are allowed in the Campground. Use or possession of any other drug is prohibited.
4. Operating any vehicle or means of transportation in the Campground while impaired by drugs or alcohol is prohibited.
5. No underage drinking is allowed.
1. Always supervise children near a fire. Never touch a hot fire ring.
2. Use of flammable liquids on a fire is prohibited. Never put, throw, or squirt any flammable liquids on or near a fire.
3. A fire is the responsibility of the person who started it.
4. Fires must be attended to and monitored by an adult until the fire is completely out. If you go to bed, make sure the fire is out.
5. Fires must be contained within the fire ring. Nothing should be sticking out beyond the fire ring. Large or high fires are prohibited.
6. Moving fire rings without authorization by Campground management is prohibited.
7. Incidental or minimal burning of leaves or other garbage in a fire ring is acceptable under State Health codes. This means a candy wrapper or a handful of leaves is ok to burn in a campfire ring. Burning sizable amounts of garbage, yard waste or treated wood is not permitted.
1.3 Fireworks and Firearms
1. Use of fireworks and firearms is prohibited in the Campground.
2. Use of pellet, BB, paint or any projectile type gun in the Campground is prohibited.
1.4 Dangerous Actions or Activities
1. Any action or inaction deemed to be dangerous by the staff is prohibited.
2. Dangerous situations that are believed to pose an immediate threat to life or property should be brought to the attention of the Campground management immediately.
3. Other dangerous situations should be brought to the attention of the Campground management in writing.
4. For the safety and comfort of all guests, the unnecessary use of generators and combustion engines is prohibited.
1. All wastewater must be collected and disposed of at the dump station or the campsite sewer connection.
2. Sewer connections, trailer piping and holding tanks must be maintained in a leak free manner.
3. Garbage must be bagged and disposed of in the trash dumpsters.
1.6 Campfire Wood
1. In accordance with the Wisconsin DNR rules, to prevent the spread of tree killing pests and disease, all wood must come from local sources. Wood from farther than 50 miles may not be brought into the Campground unless the state has certified it or the wood has been kiln dried.
1.7 Swim Beach and Pool
1. Swimming rules are posted in the deck area of the pool enclosure and on the fence and fence posts around the beach. These must be obeyed at all times.
2. All children that have not been toilet trained or are prone to accidents must wear swim diapers or snug fitting rubber pants in and around the swim areas.
3. NO LIFEGUARD ON DUTY. Swim at your own risk.
4. No glass of any kind is allowed in the swim areas. This includes the beach.
5. An adult must accompany children at all times in the swim areas.
1.8 Pest Control
1. Items that catch and hold rainwater should be minimized in order to keep mosquito breeding areas to a minimum
2. No poisons of any kind can be placed outside of the camping unit.
3. Hindering pest control programs or tampering with pest control traps in the Campground is prohibited.
1. Quiet hours are from 11 pm to 7 am and is enforced.
2. During quiet hours, noise should not be heard outside of your campsite.
3. During daytime hours, please keep noise levels low enough so everyone can enjoy their own entertainment.
4. For the safety and comfort of all guests, the use of generators is prohibited.
1. The speed limit is 10 mph and is posted thru out the Campground and is enforced.
2. No vehicles are allowed on the easements. All vehicles and guest vehicles must be parked at the campsite or in the overflow parking.
3. All drivers must obey all traffic signs.
4. All golf carts must be registered and display their site number.
5. Drivers must maintain liability insurance for their vehicle and golf cart. Check your policy, an additional liability policy may be required for golf carts.
6. Any means of transportation, including golf carts and bikes, driven at night, must have headlights and reflectors. If they don’t have headlights or reflectors, they are prohibited from being driven at night.
7. Anyone under the age of 16 in not allowed to drive a golf cart unless accompanied by an adult.
8. No cruising or overloading of vehicles. This includes golf carts. You are only allowed to have as many people on your golf cart as you do seats, (i.e. 4 seats = 4 people).
9. All vehicles must be reasonably quiet for the given time of the day. No blaring of music from golf carts.
10. Use of ATVs, Side by Sides, 4 Wheelers, 3 Wheelers, or go carts is prohibited in the Campground. If you bring one in for use at the racetrack, please let the staff know. It needs to be kept either in your car hauler or at the racetrack.
11. Car haulers, utility trailers, boats, and open trailers are not allowed in the Campground. If you bring one of these in, please let the staff know so they can instruct you as to where they should be parked.
12. Walkways marked for pedestrians or foot traffic only are not to be used as roads for golf carts and bikes. Bikes and golf carts are not allowed on the patio in front of the office.
13. All vehicles, including golf carts and bikes, are expected to drive in appropriate places only. No cutting through campsites, this applies to all sites, occupied or unoccupied.
14. All roads must be kept clear. Passage must be allowed for large vehicles like fire trucks, trucks with campers, motor homes, and the hay wagon.
15. All vehicles must be parked on the pads of the assigned camp sites. No parking is allowed on the grass or other camp sites regardless of whether the site is occupied or not. If additional parking is needed, the office can help find and assign additional parking.
1. The Campground maintains a seasonal water system. Prior to opening each spring, the system is chlorinated and tested.
2. No one should attach a hose to any water faucet or even test to see if the water is on until approval has been given. Opening a faucet would cause the system to lose pressure and trigger a search for a leak that wasn’t there, or the chlorine that is needed to sanitize the system could be flushed out prematurely.
1. Owners are responsible for the health and safety as well as any and all actions of their pets.
2. All pets must be restrained at all times. They must be on a leash when walking them thru the Campground. This is a state law. The restraining system used must not cause damage to trees, plants or property. No dog kennels or dog runs may be constructed.
3. You must clean up after your pet.
4. You must have proof of up to date vaccinations for your pet. If they should get into an altercation with another animal or bite a person, you will be required to provide the necessary proof.
5. Any animal deemed vicious, or attacks a person, will be removed from the Campground. No aggressive dogs allowed.
6. In the event that a pet owner is unable to satisfactorily correct a pet problem, the pet must be removed from the Campground. In the event that a pet owner is unwilling to remove the pet or is unwilling to cooperate, the camping permit will be revoked, and the camper will be asked to leave the Campground.
7. Pets must be kept reasonable quiet for the time of day. For example, occasional barking of a dog at noon time is different from occasional barking of a dog at midnight.
8. The State of Wisconsin Health Code prohibits pets in the playgrounds, store, and swim areas (this includes the pool enclosure and the beach). Pets are not allowed in any Campground building (i.e. bath house, game room, cabins, etc.)
1. Guest safety and satisfaction is important to us. In the event there is a problem that needs attention, Campground personnel will deal with the problem as quickly as possible.
2. In the event of an emergency that requires an ambulance, immediately call 911. After calling 911 notify the Campground staff so that emergency personnel can be promptly directed to the campsite.
3. For assistance when the office is closed, please call 608-408-0898.
1.14 Offensive Behavior or Harassment
1. We value our guests and employees and it is our goal to provide a comfortable non-offensive environment.
2. To avoid offensive behavior from taking place we will act professionally, set expectations for both employees and guests, promote mutual respect, dignity and understanding.
3. If harassment or offensive behavior takes place, we will act in a confidential manner to address the offense.
4. Offensive behavior or harassment which creates an intimidating, hostile or offensive environment is completely unacceptable. Harassment and or offensive behavior can take many forms and can include the use of inappropriate language or comments, offensive visual materials or unwelcome physical contact.
5. If you are uncomfortable, offended or feel harassed, take these steps.
A. Tell the offending parties specifically what you find offensive and that their behavior is inappropriate.
B. Report the incident you experienced to Campground management.
C. Report incidents in person in the office or by phone at 608-408-0898.
2.X Permit to Camp
2.1 Camping Permit
1. A camping permit is not a lease on a piece of property nor is it a guarantee of the use of a specific area or campsite. It is a general permit allowing the holder to occupy a campsite and use the facilities.
2. A camping permit is a permit to camp for the sole purpose of periodic recreational camping. Camping permit holders cannot use or claim the Campground as a residence.
3. Seasonal camping permits are valid per the signed Seasonal Agreement.
4. Overnight camping permits are valid per individual agreements.
5. Check out time or the end of a campsite agreement is 11 am.
6. It is the responsibility of the camping permit holder to inform all persons registered under the camping permit, of Campground policies and their responsibilities regarding the policies.
7. Camper agrees to observe and comply with all rules. Violations of the rules shall be deemed a breach of the camping permit.
8. Camping permit holders are responsible for persons registered under the camping permit and are expected to make sure that their children and/or guests follow Campground rules and policies.
9. Three types of Campground guests exist. Registered Overnight Camper, Registered Seasonal Camper, and Registered Day Guest.
10. Registered Overnight Campers and Registered Seasonal Campers are registered by a camping permit that is valid for a specific period of time.
11. A Registered Day Guest is registered by a Day Use Permit that is valid for a specific day.
12. Any camping permit (seasonal or overnight) may be revoked by the Campground office for failure to adhere to Campground policies and/or failure to fulfill financial obligations to the Campground.
13. There are No Refunds for revoked camping permits.
14. The Campground is not responsible for lack of use or weather-related problems. Refunds are not issued for lack of use or weather-related issues.
15. Camper shall not use said campsite for any illegal activity or activity which would injure the reputation of the Campground or Campground’s business.
2.2 Campsites and Occupancy
1. Camping rates and fees are based on a specific occupancy over a period of time. Changes to agreed occupancy may result in additional fees and or canceling a camping permit.
2. Campsites vary in size and number of camping units allowed. The office determines the maximum numbers allowed.
3. Seasonal campsites are limited to one camping unit (no larger than 400 square feet in area). A tent may be added as an extra camping unit on a Seasonal campsite temporarily.
4. No more than 4 adults will be registered to an overnight campsite, with the total number of people not to exceed 6, unless they are all part of an “Individual Family” as defined by the State Health Code.
5. Seasonal campsites may be occupied by no more than 8 people at any one time, unless they are all part of an “Individual Family”, as defined by the State Health Code.
6. Seasonal campers can not use the Campground as a primary residence.
7. State health code requires Campgrounds to keep a registry of guests who are in the Campground. It is the contractual responsibility of Seasonal Campers to register for the period of time that they will be in the Campground.
8. We provide Seasonal campers with a standard full hookup site; meaning sewer, metered electric, and water. Changes to the campsite, and the liability for those changes, are the responsibility of the Seasonal occupying the site. Even if they Seasonal purchased the trailer on the campsite, with the changes made before they got there.
9. Any changes made to a Seasonal campsite must be approved by the Campground management prior to taking place. Decks and sheds need prior approval. Decks cannot be longer than the camping unit and 8 foot wide. Sheds can be no bigger than 10 x 10. Permits are required thru zoning.
10. Changes made to a Seasonal campsite may not be made permanent and the campsite must be returned to its original state when the Seasonal camper vacates the campsite, unless the incoming Seasonal agrees to accept the changes to the campsite and the liabilities for the changes.
11. Campers, decks, and sheds must meet the 10 foot of separation per Wisconsin State Code. This means that a deck, shed or camping unit has to be a minimum of 10 foot from the closest deck, shed, or camping unit on the neighboring campsite.
12. Permanent structures, attachment to a permanent structure, permanently attaching a camping unit to a structure including decks, porches, electric, water and sewer is prohibited.
13. Campsites per State Health Code and Campground policy have a maximum number of people allowed.
14. Overnight camping permits / campsite rates are based on a family of 2 adults and up to 4 of their dependent children under the age of 18. Additional people are subject to additional charges.
15. All persons on the Campground property must be registered.
16. All guests must be registered prior to the close of the Campground office.
17. All campsites, including seasonal campsites, must have a registered adult of at least 18 years of age present when occupied.
18. Minors must have an adult acting as a guardian when on Campground property. If Campground personnel have any reason to believe that the person claiming to be the guardian is untruthful or is not acting in the best interest of the minor (i.e., providing alcohol to minors), the Campground may choose not to accept the legitimacy of this person claiming to be acting as a guardian.
3.X Day Guests and Visitors
3.1 Registered Day Guests
1. Registered Day Guests do not hold a camping permit and are not registered to a camp site. Registered Day Guests hold a day pass that allows them to use the facilities and take part in activities.
2. The day pass expires at 10 pm on the day that it is issued.
3. A registered overnight camper holding a valid camping permit, and with the approval from the office, can add a registered day guest to there camping permit for a fee.
3.2 Visitors to Overnight Guests and Seasonals
1. Visitors to Overnight and Seasonal Campers are subject to Campground policies and restrictions.
2. Rates for campsites are based on number of occupants or users of Campground facilities. Fees for visitors vary according to length of stay and campsite occupancy.
3. All guests/visitors must be registered before entering the Campground.
4. For guest privacy and safety, overnight and seasonal campers should approve their visitors before they arrive at the Campground. Visitors can only be approved by an adult camping permit holder.
5. Service people that are in the Campground for the sole purpose of providing goods or services are not guests. If you are having someone come out to work on your camping unit, make sure that they check in at the office.
6. Camping permit holders are responsible for all persons registered under their camping permit and are expected to ensure that campground rules and policies are observed by their party.
3.3 Seasonal Guest
1. Only an adult registered seasonal may register a visitor to their camping permit.
2. Visitors when registered by an adult registered seasonal are added to the camping permit for a specific amount of time. There is no charge for a guest for a seasonal camper. Please do not abuse this.
3. If a seasonal fails to register their guests on arrival the Campground will assess the seasonal camper a fee. It is State law that everyone in the campground be registered.
4.1 Guest Access
1. Access to the Campground is controlled by the Campground Office and is limited to the appropriate users by a gate system operated by key cards, transmitters and code numbers.
2. Key cards, transmitters and code numbers are distributed to authorized individuals. Unauthorized sharing of key cards, transmitters or code numbers is prohibited.
3. Passing a gate key card or swiping a gate key card for the purpose of providing access to the Campground for a non registered person will be considered intent to defraud.
4. Campsites permit holders, overnight or seasonals that purposefully defraud or deceive the Campground with unregistered persons may have their access limited and or their camping permits revoked.
5. Any cost to move or remove a vehicle or personal property from the Campground property will be at the owner’s expense.
6. Guests are not allowed in areas posted as closed or as “employee only”.
4.2 Repairs, Workman, and Property Drop Offs
1. If the owner cannot be present when workers come to do repairs, the owner of the personal property or any adult registered to that site, must provide permission allowing access to the personal property.
2. Between 4/1 and 10/31 workers need to obtain a valid access number to enter the Campground. An access number may be obtained in the Campground office during office hours or by calling 608-408-0898 when the office is closed.
3. Between 11/2 and 3/31 (when the campground is closed), workmen will need to call 608-408-0898 prior to arriving and make an appointment to gain access to the Campground.
4.3 Seasonal Camper Visits When Closed
1. Access to the Campground when it is closed for the season is by appointment only.
2. Appointments and access to the Campground is not automatic or guaranteed. To obtain an appointment and permission to enter onto the property, call 608-408-0898 prior to arriving.
3. Appointments for access to the property require a Campground representative to be present on the property. Because the Campground is closed, a representative is not always available, calling well in advance of arriving is not only courteous it will also increase the chances of an appointment.
4. When an appointment to be on the property and permission to enter is granted, either a personal access card will be validated or a 4-digit code for the access gate will be given to the caller. The permission to enter the property and the code is for the person who made the appointment and is not to be shared with others.
5. Only a Campground representative can give permission to be on the property and a code should only be obtained from a Campground representative.
6. Failure to follow these policies, sharing your access code with others, or allowing unauthorized persons to enter the park will be considered in future requests for access to the property.
7. No services are available in the Campground when it is closed for the season; such as trash, water, electric, bathrooms, snow plowing or towing.
8. No staying overnight in the campground when it is closed for the season.
4.4 Emergency Access
1. In the event of an emergency, guests should contact 911 first then contact Campground personnel to support the emergency personnel and facilitate a speedy arrival to the problem.
2. When emergency services have been called, and Campground personnel have been notified, campground personnel will open the entrance gate and be stationed throughout the park to route the emergency services directly to the problem area.
3. If Campground personnel are not notified, the local ambulance personnel have an access code to operate the campground gate. And in the event of a mechanical failure ambulance personnel are authorized to break the gate to gain access.
4. In the event of a Campground power failure, the gates will be opened and will remain open until the power is restored.
5.X Facilities, Personal Property and Upkeep
1. Only Campground personnel are authorized to trim or cut trees in the Campground. Specific permission to trim a specific tree may be granted by the Campground.
2. No wood gathering is allowed. Campers must purchase wood locally.
3. Trees that you believe pose a threat to your personal property should be brought to the attention of the Campground in writing. Dangerous trees that are believed to pose an immediate threat to life or property should be brought to the attention of the Campground management immediately.
4. The removal of trees may require an area or campsite to be cleared of personal property, including but not limited to trailers, sheds, and porches. The Campground will not be responsible for any personal property that has not been moved as requested.
5. Routine or planned trimming or cutting that requires personal property to be removed will be done through a verbal or written request by Campground management to the owner of the personal property.
6. In the event of an act of nature or an emergency requiring immediate actions, a request to move personal property may not be practical and will be assessed on a case by case basis.
5.2 Personal Property
1. All camping units must be inspected and be clean, in excellent condition prior to locating it on a seasonal campsite.
2. Camping units must be kept well maintained and in excellent condition.
3. Campground insurance does not protect a guest’s personal property. It is the responsibility of the owner to adequately insure their personal property.
4. The Campground shall not be liable for the loss or damage to any property of Camper or of others by interruption of electrical service, by theft or otherwise, or by trees, bushes or other growing vegetation. The Campground shall not be liable for any damage caused by or arising as a result of acts or omissions by occupants, other than the Campground, or adjacent campsites or property or the public, or caused by operation and construction of any private, public or quasi-public work.
5. Securing personal property is the responsibility of the personal property owner. Personal property should be secured when not in use. Weather conditions and acts of nature can cause damage to personal property.
6. If the Camper elects to sell on-site their Camping Unit and associated personal property, Camper must notify the Campground prior to commencing any sale activities.
7. Signs for the sale of personal property are not to be displayed unless the sign and its location have been approved by the Campground Office. Only one sign can be displayed, and it can be no larger than 10” X 12”.
8. Selling personal property such as a trailer, located on a campsite does not entitle the new owner of the personal property to a camping permit or access to the Campground.
9. Permanent attachment of any personal property is not permitted per Wisconsin State Code.
10. Decks should be no longer than the length of the trailer and 8 foot wide. You must get prior approval from the Campground Office and the proper permits.
11. Sheds may be no larger than 10” X 10”. You must get prior approval from the Campground Office and the proper permits.
12. All decks and sheds built after 2016 are subject to the 10 foot of separation rule as per the Wisconsin State Code. 10 foot from edge of structure to next structure.
13. If decks and sheds are not properly maintained, Camper may be asked to remove structures.
14. All propane tanks must be placed in safe location. They must be placed where they won’t get hit by a vehicle or block the pedestal and electric meter.
5.3 Seasonal Site Maintenance
1. All Seasonals are responsible for all maintenance of their assigned site and are responsible for keeping said site maintained in a clean, neat, and safe condition at all times, which includes regular lawn cutting.
2. Trees on a Seasonal site that require maintenance need to be reported to the office in writing.
3. Do NOT DIG on any campsite without the Campground’s permission. Utilities are underground.
4. Camper shall keep said campsite and all personal property located thereon in a state of cleanliness and healthy sanitation and shall comply with all ordinances and regulations of the State of Wisconsin and any authorized agency of said governmental bodies. All items must be picked up and put away before Camper leaves the premises.
6.X Guest Services, Office Procedures and other
6.1 Leaf and Yard Waste
1. Leaves are to be bagged and set along the road for pick up.
2. Sticks are to be bundled and set along the road for pick up.
3. Campground personnel will pick up bagged leaves and yard waste using a schedule for Seasonal and overnight / common areas.
6.2 Trash Disposal
1. All trash should be bagged and disposed of in the dumpsters. No furniture, appliances, electronics, chemicals, paint, or tires are to be put in the dumpsters.
2. When the campground is closed for the season, there is no services, including trash.
3. Any garbage cans on Camper’s site must have a lid. All garbage must be disposed of in the park dumpsters.
1. The Campground utilizes septic systems to dispose of wastewater. Paper products not designed to be put in a septic system, (i.e. feminine hygiene products and diapers), should not be flushed down any toilet.
2. Cooking by products, like grease or large food particles, should not be washed down drains or toilets into the septic system.
3. Connection to the sewer system can not be made permanent per Wisconsin State Health Code.
6.4 Messages and Packages
1. The Campground Office will take messages and accept packages for guests during Office hours. The Office will alert you that you have a message or package waiting up at the Office. Make sure the Office has your correct contact information.
2. The Campground Office will not deliver packages to your campsite. It is the package receiver’s responsibility to pick them up from the office.
6.5 Billing Errors
1. Billing errors must be reported to the Office in writing. The Office will research up to 60 days back from the last statement. If no error is found within the research period, proof of the error falls upon the disputing party.
2. If an accounting error has been made, corrective action will be taken and any penalties that were imposed as a result of the error will be removed.
6.6 Seasonal Agreement
1. The Seasonal Agreement is between the Campground and the signers of the Seasonal Agreement. It shall not be transferred without explicit permission of the Campground.
2. Camper shall not, voluntarily, involuntarily or by operation of the law, rent the whole or any part of said campsite or any personal property located thereon to
any other persons to occupy the same. Any attempt to assign or rent the same shall cause the Seasonal Agreement to be deemed null and void effective immediately. Acceptance of payment of seasonal fee, in whole or in part, from any other person by the Campground shall not be deemed to be a waiver of any of the provisions of this agreement or to be consent to the assignment (i.e. your friend pays part or all of your seasonal fee for you, does not make them the seasonal)
3. All fees and charges incurred under the Seasonal Agreement or in any other agreement are due per that agreement.
4. A balance carrying fee of $10 or 1.5% of the balance per month, whichever is greater, will be charged on all balances over 30 days.
5. Camping units need to be 10 years or younger, unless approved by the Campground prior to them being put on the campsite. It must also have an RVIA sticker on it.
6. Placement of the Camper’s unit on site is determined by the gravel pad and utility access. All trailers must be kept on the gravel pads.
7. A Seasonal Agreement / Camping Permit may only be cancelled by management. In the event that a Seasonal Agreement is canceled, payment for any outstanding balance is automatically due and no refund will be made for any fees collected.
8. Seasonal Agreements for the following year are available mid-September.
9. Agreement due dates for the following year vary and are available from the office.
10. Seasonals without a signed Agreement for the following season will need to remove all personal property by October 31st.
11. Seasonals with a signed Agreement may leave their personal property at the Campground.
12. Seasonal Agreements are not automatically renewed and are carefully considered. There may be times that the Campground will not accept a Seasonal Agreement for the following camping season.
13. Accepting Agreements for the following camping season, from Seasonals with past due balances, will be considered on a case by case basis.
6.7 Curfew and Quiet Time
1. All minors need to be back at their campsite by dark, unless accompanied by an adult.
2. Quiet time is from 11 pm to 7 am and is enforced.
6.8 Uncontrollable Events
1. Acts of nature, war, terrorism or civil unrest could cause some of all the Campground and or its facilities to close. Availability of the Campground and use of its facilities is not guaranteed.
6.9 Rates and Fees
1. Rates are applied for a specific time of a reservation and not when the reservation was made. For example, if a reservation is made in a previous year the actual rate that the guest will incur is the current rate for the time period of the reservation.
2. A coupon or discount can only be applied to the time period rate for the date of a visit.
3. Coupons and discounts can not be used for packages or special offers.
4. Only one coupon or discount can be used per reservation and no doubling up of coupons or discounts is allowed.
5. Seasonal electric meter readings will be scheduled for the 1st week of each month between April and November. The final meter reading for the season will take place the 1st week of November. Electric bills are due by the 20th of each month.
7.1 Policy Updates and Distribution
1. Campground policy is subject to change and revision. Policies are regularly reviewed and revised. For current policy contact the Campground Office
3. Seasonals will be notified of policy changes and those changes will become part of the Seasonal Agreement unless the Seasonal notifies the Campground in writing that they will not accept the policy change.
4. The Campground has the option of canceling an agreement if the Seasonal chooses not to accept the policy change.
5. It is the responsibility of the Seasonal to maintain and review policy updates.
7.2 Privacy and Customer Data Policy
1. Information collected is used solely by the Campground and its business associates. Information collected is used ONLY to process orders and requests of our customers. The customer’s contact information is only used to get in touch with the customer when necessary. Financial information that is collected is used to bill the customer for products and services. The Campground does not sell any personal information and will not disclose any personal information, except when permission has been granted by the individual, or, we are required to do so by law, subpoena, court order or legal process.
2. Customer information, especially sensitive information like account numbers, credit card or banking information may only be viewed by authorized persons.
a. Customer information written or recorded may not be left unattended unless it has been secured by password or physical lock to prevent unauthorized access.
b. The casual viewing of any customer information is not allowed. No customer information will be placed in such a way that it allows open viewing by other employees or someone passing by. Information will be kept confidential and reasonably secured even while being viewed or used by authorized personal.
c. Sensitive customer information by definition is any data that is not public record and or could be used to compromise a customer account.
d. Except for authorized personal, no sensitive customer information will be shared with anyone. This includes venders, service providers, bank or even credit card companies.
e. No sensitive data is allowed to leave the premises. This includes paper copy, fax, magnetic or computer media as well as electronic transmission like email or instant messaging.
f. Customer verification information such as CVC codes, PIN or full track information from a chip or card are not stored for any reason.
g. All customer information is either considered necessary and is kept secured or it is considered unnecessary and it is destroyed. There is nothing in between and therefore all customer information is kept secure up to the point it is destroyed.
7.3 Environmental Policy
1. Recognizing that the campground business and the act of camping itself can have an impact on our local, regional and global environment. We also recognize that we all share this planet with a finite number of resources. In order to secure a future for generations to come, it is vital that we all act in a responsible and sustainable way. To this end, we are compelled to make significant changes in the way we do business. We are committed to reducing and eliminating harmful effects on the environment and promoting responsible use of resources and sustainability in its broadest context.
2. We will adhere to the following practices whenever feasible.
a. Integrate the consideration of environmental concerns and impacts into all of our decision making and activities.
b. Wherever feasible, to use resources to meet today’s needs in a manner which does not adversely affect the environment or compromise the ability of future generations to meet their needs.
c. Promote environmental awareness; and train, educate and inform our employees and guests about environmental issues. Encourage them to act in an environmentally responsible manner at work, at home and while camping.
d. Reduce waste through re-use and by purchasing recycled, recyclable or re-furbished products and materials where these alternatives are available, economical and suitable.
e. Promote efficient use of materials and resources throughout the property including water, electricity and other resources, particularly those that are non-renewable.
f. Avoid unnecessary use of hazardous materials and products, seek substitutions when feasible, and take all reasonable steps to protect the environment when such materials must be used, stored and disposed of.
g. Communicate our environmental commitment to guests and the general public and encourage them to support it.
h. Act promptly to identify and correct any problems at the campground which pose an unacceptable threat to the environment.
i. Periodically evaluate ourselves and our practices in relation to this policy.